Chatbots are changing the way brands interact with their customers. Chatbots can help accelerate response time and plug gaps in customer service agent skills and availability.
Certain to be another disruptive year in online retail, 2019 brings with it, new advances in technology and changes in web design trends to keep up with those innovations. The incessantly expanding field of e-commerce will also see new trends relevant to other web improvements and growing customer expectations.
Massive changes are in store for Search Engine Optimization (SEO) as it becomes even more of a science and continues to focus in on user experience. Some of what’s to come will sneak up on us due to the enigmatic nature of the SE beasts but industry experts are already talking about changes we can expect.
Yes, in case you were wondering and hadn’t done a search – IoT stands for Internet of Things. The phrase was coined by Kevin Ashton in 1999 but it took a number of years for the concept to become reality. Technology had to evolve to the point that there were available: affordable, low-power chips that can communicate wirelessly, broadband Internet, and cellular and wireless networks.