You’ve set up your brand’s social media profile on the platforms that make sense, you have a content calendar planned out, posts created, hashtag strategy set…now what?
In 2018, 77% of Americans had a social media profile, down a bit from 2017’s 80% figure. Given that statistic, it shouldn’t come as a surprise that today’s consumers expect business across all industries to be active on one social media platform or another.
MarketsandMarkets forecast that the multichannel analytics market will grow from $3.61 billion in 2014 to $9.89 billion by 2019. So, what exactly is it?
While some businesses approach social media as an afterthought, many organizations are beginning to realize the importance of maintaining an active online presence to engage with consumers and expand their reach. Using social media is step one. Using social media correctly is a hugely important step two.
Similar to social media monitoring, social listening is the process of identifying and responding to what is being said online about a brand, product or company. However, it goes beyond monitoring into a consequent analysis of that information in hopes of extrapolating insights to help direct a course of action.